FAQ

FAQ

Tienda Esquipulas ?

I am Ana Carrillo, born in Guatemala and arrived in France in the 2000s. My project, my passion was immediately to make known the culture and colors of my country. This is how the store and the Tienda Esquipulas brand were born.

Why “Esquipulas” ?

For us, Esquipulas is both the city of all kitsch devotions, thanks to the Cathedral of the Black Christ which is a bit like the Lourdes of Central America, but also the city of the signing of the peace agreements in Central America . So it’s full of meaning and history for us natives of Guatemala. Hope, color, peace is the image that I wanted to bring to France by opening my store.

Where do the products sold come from?

All my brand products come from Mexico, Guatemala and sometimes other Latin American countries. They are made by hand by artisans who possess the traditional know-how of their country.

But you also find products from me that I find throughout my wanderings, little things that I like, that make you smile, are practical or not, pretty things, that bring sunshine to life.

All our products are stored and shipped from Paris where we are based, in Montmartre.

Do you defend values?

For more than 20 years ! Above all, the products offered are not cheaply manufactured copies. For us, “handmade” is truly handmade, the materials are cut, embossed and painted by hand. Behind each Tienda Esquipulas brand product there is a craftsman with whom I have an ongoing and lasting relationship.

At our very small level, we pay close attention to the ecological impact of our activity: we use recycled materials as much as possible, limit packaging and recycle what we receive.

Finally, particularly in Guatemala, we work primarily with women’s artisanal communities.

What delivery time?

In general, orders are shipped within 72 hours of receipt and payment.

Collections in stores are available 48 hours after ordering. They are kept available for a maximum of 14 days: after this period you will need to contact us again to organize a new collection.

If a parcel is not collected within 3 months we will automatically cancel the order and refund it except for oilcloth cutouts which are not refunded.

Customer Service

We are a very small team so we always answer the phone at regular hours (and sometimes even a little later…).

With us there is no automated response “type 1 for” “type 2 for” etc. It’s a real person who welcomes you and who will do everything to provide you with an answer.

Just don’t be surprised by the Latin American accent: we are proud of our small team almost exclusively made up of women of Latin American origin.

Other cuestions ? Contact us !